Frequently Asked Questions

Order Process

When will my order be shipped?

All orders are shipped within 1 business day from the date of purchase.

Where are Craft & Ride products shipped from?

All of our products are shipped out of our California facility.

How long will it take for my order to arrive?

Your order will arrive in 1-3 business days from the date of shipment.

Which carrier do you use for shipping?

All domestic orders are shipped via USPS Priority Mail. All international orders are shipped via USPS First-Class International Mail.

Will you provide a tracking number with my order?

A USPS tracking number will be provided when your order has shipped.

Policies

What is your return policy?

All products can be returned if they have not been installed or worn within 30 days from the date of purchase.

What is your exchange policy?

All products can be exchanged if they have not been installed or worn within 30 days from the date of purchase.

Do your products come with a warranty?

All products come with a 1 year manufacturer's warranty.

Any Craft&Ride products that are altered or modified are done so at your own risk. We are adamant that full safety equipment should be used when riding your Onewheel. This includes helmet, wrist guards, elbow and knee pads. When using Craft&Ride products with your Onewheel you are riding at your own risk.

Craft&Ride Reviews

Reviews From Our Valued Customers

2066 reviews
95%
(1972)
4%
(85)
0%
(8)
0%
(0)
0%
(1)
Silver Handle

Love it great to carry on the go

CEO is AWESOME

I was so excited to see the price drop for the magnetic fender on cyber Monday. I was helped personally by the CEO and he was able to assist me with all my needs. That’s for the great customer service

Float Sidekicks

Your Float Sidekicks are just perfect!!
Thank you very much.

Lionel

Perfect from A-Z 🙂

Communication was perfect. I asked a question and got an answer within 1 minute even though I live in Australia and there is a timdifgerence (business hours)
Once I ordered my parcel was shipped immediately. I couldn't believe it but it actually arrived a few days later in OZ.

To make it perfect the product I ordered where packed and presented so nice. Actually the best I ever had.

Keep up the good work !!!

Cheers Alex

Can't shirt

Love the shirt fits well!