Frequently Asked Questions

Order Process

When will my order be shipped?

All orders are shipped within 1 business day from the date of purchase.

Where are Craft & Ride products shipped from?

All of our products are shipped out of our California facility.

How long will it take for my order to arrive?

Your order will arrive in 1-3 business days from the date of shipment.

Which carrier do you use for shipping?

All domestic orders are shipped via USPS Priority Mail. All international orders are shipped via USPS First-Class International Mail.

Will you provide a tracking number with my order?

A USPS tracking number will be provided when your order has shipped.

Policies

What is your return policy?

All products can be returned if they have not been installed or worn within 30 days from the date of purchase.

What is your exchange policy?

All products can be exchanged if they have not been installed or worn within 30 days from the date of purchase.

Do your products come with a warranty?

All products come with a 1 year manufacturer's warranty.

Any Craft&Ride products that are altered or modified are done so at your own risk. We are adamant that full safety equipment should be used when riding your Onewheel. This includes helmet, wrist guards, elbow and knee pads. When using Craft&Ride products with your Onewheel you are riding at your own risk.