Frequently Asked Questions

Order Process

When will my order be shipped?

All orders are shipped within 1 business day from the date of purchase.

Where are Craft & Ride products shipped from?

All of our products are shipped out of our California facility.

How long will it take for my order to arrive?

Your order will arrive in 1-3 business days from the date of shipment.

Which carrier do you use for shipping?

All domestic orders are shipped via USPS Priority Mail. All international orders are shipped via USPS First-Class International Mail.

Will you provide a tracking number with my order?

A USPS tracking number will be provided when your order has shipped.

Policies

What is your return policy?

All products can be returned if they have not been installed or worn within 30 days from the date of purchase.

What is your exchange policy?

All products can be exchanged if they have not been installed or worn within 30 days from the date of purchase.

Do your products come with a warranty?

All products come with a 1 year manufacturer's warranty.

Any Craft&Ride products that are altered or modified are done so at your own risk. We are adamant that full safety equipment should be used when riding your Onewheel. This includes helmet, wrist guards, elbow and knee pads. When using Craft&Ride products with your Onewheel you are riding at your own risk.

Craft&Ride Reviews

Reviews From Our Valued Customers

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Like buying from a local skateshop

Great customer support. I ordered float plates and sidekicks for my new XR to get some protection before riding it. The float plates arrived but the sidekicks showed as delivered but were lost by USPS. I spent several days calling USPS to try and locate the sidekicks which they eventually found and delivered. During this time when I was trying to track down my sidekicks I had sent email updates to C&R and always received very prompt responses and felt assured they would do whatever it takes to make sure I received my gear. I ordered some other one wheel accessories from other sites in the past that never shipped or updated the order status and to make things worse they would also not respond to emails asking for an ETA, I am glad to have found C&R so I won't run into this problem again.

Awesome products and stellar customer service!

Just finished a ride with my new C&R Magnetic Fender, and boy is this thing awesome! Stays in place very well, even if do curb drops and riding rough trails around SF. Being able to easily take it off and clean the inside area makes it way better than the stock FM fender. The build quality of the C&R is very good.

I've also got a OneTail Extreme footpad on the way, and can't wait to Float with that new control!

Nick also provides great customer service, and is extremely thorough and responsive to emails. I wish more companies operated like C&R. Keep it up Nick!

-A very satisfied customer

Thank you Craft & Ride!

Funny thing is my wife loves to craft and I love to ride! Anyway great company and great customer service. Every order I made shipped fast & if any issue , Nick was very quick to resolve. Any item I purchased here was of top notch quality so I am confident that if they make it I’m expecting top notch quality and If they sell another vendors items they approve as equal type quality so basically I expect top quality from anything I order here! Definitely will be ordering again and again..... Craft & Ride really makes the awesome OW even that much more enjoyable, I’m trying to get my daughters and wife into it , my youngest is starting to pick it up so hopefully to get a Pint later and more goodies from C&R!! Thanks guys.

Hands Down BEST 3rd party vendor I can think of! Buy from Craft&Ride!

First off... I want to personally Thank Nick Vitale for his EPIC work. He is truly an Inspiration to me for what he does... I wish to follow his path at becoming a successful business owner and one day, I will be proud to have done that as well! Nick will go OUT OF HIS way to make sure his customers are happy! He has gone out of his way for me and I am a super stoked customer!! Shop Craft&Ride and support this awesome company, who knows what the future holds for them :) I sure hope to be around to see!!

A mazing

Outstanding customer service! . Thank you Craft&Ride! Excellent job