Frequently Asked Questions

Order Process

When will my order be shipped?

All orders are shipped within 1 business day from the date of purchase.

Where are Craft & Ride products shipped from?

All of our products are shipped out of our California facility.

How long will it take for my order to arrive?

Your order will arrive in 1-3 business days from the date of shipment.

Which carrier do you use for shipping?

All domestic orders are shipped via USPS Priority Mail. All international orders are shipped via USPS First-Class International Mail.

Will you provide a tracking number with my order?

A USPS tracking number will be provided when your order has shipped.

Policies

What is your return policy?

All products can be returned if they have not been installed or worn within 30 days from the date of purchase.

What is your exchange policy?

All products can be exchanged if they have not been installed or worn within 30 days from the date of purchase.

Do your products come with a warranty?

All products come with a 1 year manufacturer's warranty.

Any Craft&Ride products that are altered or modified are done so at your own risk. We are adamant that full safety equipment should be used when riding your Onewheel. This includes helmet, wrist guards, elbow and knee pads. When using Craft&Ride products with your Onewheel you are riding at your own risk.

Craft&Ride Reviews

Reviews From Our Valued Customers

2293 reviews
95%
(2187)
4%
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(1)
Excellent products, even better customer service

Great design with their products, in particular the magnetic fender. The customer service is top-notch and very accessible!

Burris :) is the best :)

very nice tire, after a few meters feel better than vega

C
Craft&Ride
C.J.R.&.A.G.
Perfect customer support/love

We can’t rave about this company enough! Product and customer service is A+. Will buy from them again in a heart beat. Love!

Top Notch customer service

Had a great experience with customer support with Craft & Ride! Other companies could learn a lot from these guys! Inovative Products to boot.

Phenomenal Customer Service & Great Products!!

I was super excited to be able to place my first order during Craft & Ride's great Black Friday sale which included a site-wide discount as well as free international shipping which can be prohibitively expensive normally. Due to a couple issues with the order there ended up being more back-and-forth than would usually be the case. Nick was super quick to respond, provide updates, and remedy issues.

Overall I am super happy with the products I ordered and the amazing customer service. I would highly recommend ordering from here!!