I’d had the tire for over a year. There was tread life on the tire but was lumpy along edges.
C&R sent me a replacement tire with no questions asked. I was able to text a Human(Nick Owner) on a direct line. Thank you for that C&R. If that wasn’t cool enough I won a fender pack and it came same day as replacement tire. 🫡👍
Being able to wheely has been life changing. I appreciate the speed of them getting back to me and back on the board!
These people have the best customer service ever even late hours they r GREAT!!
I made a bonehead mistake and ordered the wrong axel bolts for My Gt when I bought my new tire and everything to change it correctly. C&R took the time to remedy MY mistake on a Saturday and ensured my correct bolts were shipped along with the rest of my order. Super grateful and would give 10 stars if I could, will always recommend C&R! THANK YOU!
These things look amazing! It wasn't hard at all to design my own using the customizer on C&R's website, the worst thing was the wait! Everyone should design their own rail guards!
Ordered some rail covers and foot pads for my daughters 12th birthday
When I hadn’t gotten a delivery date a few days before her party I contacted them concerned it wouldn’t arrive in time.
Within an hour I got a shipment verification that it would arrive before the party.
Arrived on time, with a personal birthday note to my daughter and a c&r t shirt…
Made her birthday!!!
And the board turned out awesome
Thanks so much!!!
I have been absolutely blown away by the customer service provided by Nick (co founder & CEO) Whether it is questions, exchanges, refunds, or literally taking 2 phone calls early on a Saturday morning to answer some questions on a tire replacement he has gone above and beyond. As someone who runs an organization, this is the exact kind of customer service I would hope that each of my employees emulates. I will definitely be using Craft&Ride for any and all Onewheel needs moving forward.
These guys are a leader in customer support, not only are they making/ selling all of these amazing accessories to make our experience better, the service behind this company is unmatched, thank all of you at craft and ride, you are all amazing 🤘🏼
This board was professionally badgered, please do not try this without going through all precautions to avoid water damage, riding in these conditions can, and will ruin your board, if proper precautions are not taken before, and after riding.😉
Management are hands on. I ask for free international delivery because somehow i got confused with national… next thing I know a 48 hr window opens up for free international! US customer service at its best that’s who these guys are! No need for marketing when customer service is this good!
I have dealt with a lot of companies over the years but Nick, (co-founder and CEO) went above and beyond what could have been expected from any customer, in order to get my order right. Their products are top notch, and even so I am in Canada I will keep ordering from Craft&Ride , because I can trust their service and products. Keep up the great work guys. It is hard these days, to find a company that gets your order to you fast and in a professional way!
Fritz
These guys are so legit! Owner Mike hand signs each packing slip! They are so “customer centric” it’s amazing! Best customer service anywhere!
I had the pleasure of meeting these guys at FLF. I am building a Big wheelboard and have been frustrated waiting months for parts. I needed a footpad set pronto if I was going to take advantage of what is left of the fall. These guys took the time to get my order right. Craft&Ride is reliable for sure! They are a good example for other companies and I think It is going to pay off.
If this is your first time buying at C@R, I advise you to sit back and enjoy, as Nick and the gang are going to give you the best purchase experience you had.
They are kind, fast and professional!
Best OW 3rd party out there
I ordered a colored carbon fender, rail guards, matching grip tape and an air-pad for my Pint X and had a couple of special requests.... they made the requests happen and in a fraction of the time they promised and the quality of everything received is top notch. I will not buy one wheel accessories anywhere else. Pictures are of mine and my daughter's PintX's decked out in C&R accessories.
Great website and customer service. The handwritten note in my order was awesome =)
There’s not much to say that hasn’t been said.. they’re Dope! I really feel like I’m riding quicker and floating with more confidence. It’s like a pair of Nike Air Jordan’s but Rails. It’s got to be the rails.! Lol.. Thank you C&R for supplying me with all my OW need's.
Another great order from Craft&Ride, I’m sure I will be placing many more for all my Onewheel needs. One of the best places for Onewheel parts and accessories.
I've been looking for a replacement part for one wheel pint. I checked out their website and didn't see the part, but it said I could text for help. It's 1230 am my time, and I received a reply immediately. Unfortunately they didn't have the part I need but they recommended another avenue. Thank you for your professionalism. I couldn't do business with you, but would in a heartbeat!
Last week I made an order with Craft and ride and order the wrong wheel. I called them on a Saturday and left a message. Sunday morning I received a text message telling me to email the company to get a refund. Sent the email and within a couple hours my credit card was refunded. I thought that the customer service was excellent. Thank you for the speedy refund craft and ride.
