The Craft&Ride Guarantee™

All Craft&Ride® products are Crafted To Last™ and backed by the Craft&Ride® Lifetime Warranty. Your experience with each of our products is of the utmost importance. We guarantee that every Craft&Ride product will perform as designed for the life of the product. If not, we will repair or replace your product completely free of charge, no questions asked. Every product on www.craftandride.com is backed by the Craft&Ride Lifetime Warranty.

If at any time you are not completely satisfied with the performance of your Craft&Ride product, we will correct the problem or replace it. Simply email info@craftandride.com with your Craft&Ride order number for the product to initiate your claim and we will be ready to help you.

All Craft&Ride products have a minimum lifetime of five years. Loss, cosmetic wear and tear, or damage resulting from unconventional use is not covered by the Craft&Ride Lifetime Warranty. If you have any questions about the Craft&Ride Lifetime Warranty or are experiencing a problem with a Craft&Ride product outside of the lifetime of the product or the terms of the Craft&Ride Lifetime Warranty, please email info@craftandride.com.

Contact Us

How can I contact Craft&Ride?

You can contact Craft&Ride at www.craftandride.com/pages/contact-us.

You can also contact us with these additional methods:

1. Email info@craftandride.com.
2. Call or text our CEO, Nick, directly at +1 (909) 609-5719.
3. Message us directly on Instagram at www.instagram.com/craftandride.
4. Message us directly on Facebook at www.facebook.com/craftandride.

Returns & Exchanges

What is your return policy?

All products can be returned within 30 days from the date of purchase if they have not been installed or worn. The original shipping cost of the order will not be refunded, only the cost of the returned item(s). The customer is responsible for the cost of return shipping. Please email info@craftandride.com to begin the return process.

What is your exchange policy?

All products can be exchanged within 30 days from the date of purchase if they have not been installed or worn. The customer is responsible for the cost of the exchange shipping to Craft&Ride. Craft&Ride is responsible for the cost of shipping the exchange back to the customer. Please email info@craftandride.com to begin the exchange process.

Shipping

When will my order be shipped?

All orders are shipped within 1 business day from the date of purchase unless otherwise stated.

Do you ship worldwide?

Yes, we ship worldwide to almost every country outside of the United States. We are able to ship to your country if you are able to checkout with your shipping address. All international orders are shipped via USPS First Class International Mail or USPS Priority International Mail. We can also ship via other services like UPS if the UPS shipping option is selected at checkout.

Where are Craft&Ride products shipped from?

All of our products are shipped out of our Southern California facility.

How long will it take for my order to arrive?

All domestic orders will arrive within 1-3 business days from the date of shipment. Please email info@craftandride.com to request a transit time estimate for an international order.

Which carrier do you use for shipping?

All domestic orders are shipped via USPS First Class Mail or USPS Priority Mail. All international orders are shipped via USPS First Class International Mail or USPS Priority International Mail. We can also ship via other services like UPS if the UPS shipping option is selected at checkout.

Will you provide a tracking number with my order?

Yes, a USPS tracking number will be provided via email once your order has shipped.

Warranty

Do your products come with a warranty?

All Craft&Ride® products are Crafted To Last™ and backed by the Craft&Ride® Lifetime Warranty. Your experience with each of our products is of the utmost importance. We guarantee that every Craft&Ride product will perform as designed for the life of the product. If not, we will repair or replace your product completely free of charge, no questions asked. Every product on www.craftandride.com is backed by the Craft&Ride Lifetime Warranty.

If at any time you are not completely satisfied with the performance of your Craft&Ride product, we will correct the problem or replace it, regardless of whether you initially purchased the product or received it as a gift. Simply email info@craftandride.com to initiate your claim and we will be ready to help you.

All Craft&Ride products have a minimum lifetime of five years. Loss, cosmetic wear and tear, or damage resulting from unconventional use is not covered by the Craft&Ride Lifetime Warranty. If you have any questions about the Craft&Ride Lifetime Warranty or are experiencing a problem with a Craft&Ride product outside of the lifetime of the product or the terms of the Craft&Ride Lifetime Warranty, please email info@craftandride.com.

This is our story.

Craft&Ride LLC was founded on April 14^th, 2017, by Co-Founders Mike Vitale, COO, and Nick Vitale, CEO, in Rancho Cucamonga, California. Mike and Nick are a father and son duo with an intense passion for innovation. With Mike’s background as a 27-year technology executive for well-known brands such as AT&T, Research in Motion, and multiple successful startups, and Nick’s self-taught deep understanding of the online landscape as a Computer Science major at the University of California, Santa Barbara, and the help of their close-knit Craft&Ride team, Mike and Nick have built a behemoth of a business extremely focused on the importance of each customer’s experience and personal relationship with the Craft&Ride team. With the customer always at the forefront, Mike and Nick continue to lead Craft&Ride with certainty that the world will love what they create because they create what they love. 

At a young age, Mike developed an appreciation for skateboarding and snowboarding, and would compete in local skate competitions across Southern California. His strong passion for skateboarding would persist throughout his life and lead him to discover his first ever electric skateboard in 2010. The idea of an electric skateboard was something out of the future for Mike and riding would quickly become a large part of the time Mike and Nick would spend together. In early 2014, Mike would discover the official Kickstarter created by Future Motion Inc. for the Onewheel Self-Balancing Electric Skateboard. Everything Mike had loved about skateboarding, snowboarding, and electric skateboarding, had been packed into the Onewheel and Mike knew his life would never be the same.

In early 2015, Mike and Nick began to ride Onewheel. The Onewheel was everything Mike had loved about skateboarding, snowboarding, and electric skateboarding, all at once, and more. As innovators at heart, Mike and Nick began to question how they could push the envelope and enhance their Onewheel riding experience. They identified that the stock foot pads of the Onewheel were completely flat, unlike the concave shape of a skateboard, and believed that the Onewheel would benefit from the addition of a concave foot pad. To put their idea to the test, Mike and Nick grabbed the nearest full-size pool skateboard in their garage, sawed it in half, and drilled four screw holes into it. They replaced the flat stock foot pad of their Onewheel with their makeshift concave deck. As they had envisioned, their makeshift concave deck completely enhanced their riding experience by providing a new level of comfort and control. They were able to use their toes and heels to push up against the edges of their concave deck to take complete control of their Onewheel and carve like never before, and their feet were the most comfortable between the concave pocket-like shape and kick of their makeshift deck. The first ever concave foot pad for the Onewheel was born, but the work was far from over.

Mike and Nick would continue to iterate on their design and develop a new manufacturing process that would allow them to produce their concave foot pad from the ground up, starting with seventeen plies of hard maple wood veneers that were pressed, machined, hand-beveled, stained, and sealed with love in Southern California. The OneTail was born and the Onewheel community was about to discover a completely new riding experience.

Mike and Nick would quickly share their creation with friends that they had met within the Onewheel community. Every rider that tried the OneTail believed that the addition of the OneTail to the original Onewheel completely enhanced their riding experience and increased their level of comfort and control. Every rider asked how they could buy one, and Craft&Ride was born.

Mike and Nick launched Craft&Ride LLC on April 14^th, 2017, with their first product, the OneTail. The OneTail was met with high demand from the community. Mike and Nick quickly identified the need for aftermarket Onewheel accessories and began to think bigger.

Mike and Nick would continue to execute on their ideas and build out the largest selection of premium aftermarket accessories for the global Onewheel market through the development of countless Craft&Ride branded products and the establishment of grassroots partnerships with other entrepreneurs within the community.

With customers in almost every country of the world, Craft&Ride is the market’s first destination when searching for the next experience elevating product. But what has put Craft&Ride at the forefront of the Onewheel community is so much more than its products. It is Craft&Ride’s undying appreciation for each rider within the Onewheel community and attention to each rider’s experience. In an era where companies avoid sharing their phone number, Craft&Ride’s CEO, Nick Vitale, plasters his personal phone number everywhere to ensure that his customers have a direct line of communication to him. He, Mike, and the entire Craft&Ride team work tirelessly to put the customer first. The customer is always number one to Craft&Ride and the team will go to great lengths to ensure that this remains true.

Craft&Ride continues to contribute to and shape the culture of one of the world’s fastest growing electric board sports as the leading provider of premium aftermarket accessories through constant innovation, elevated design, efficient manufacturing, and paramount focus on the rider’s experience.

Podcasts 

Mike and Nick join the GoldenComm Podcast to share valuable learnings from their journey of building Craft&Ride. Listen now on YouTube.

In order to scale, you must do the unscalable. Listen to more about how Mike and Nick built Craft&Ride on the Creator All-Stars Podcast on Callin, Apple Podcasts, and Spotify.

Mike and Nick join The Pushback Army to discuss untold stories. Listen now on YouTube.

Features

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